Last Updated: September 22, 2026
At Bad Access Club, we want you to be happy with your purchase. Please review our shipping, return, exchange, and refund policies below before placing your order.
Most orders are processed within 2–5 business days after payment has been successfully received.
Some products may be printed, embroidered, customized, or prepared after an order is placed and may require additional processing time.
Business days do not include weekends or U.S. federal holidays.
If an order requires significantly longer processing time, we will make reasonable efforts to notify you.
We currently ship within the United States.
Available shipping options and shipping charges are calculated and displayed during checkout based on the products in your order and the shipping destination.
Delivery times shown during checkout are estimates and are not guaranteed unless specifically stated otherwise.
Carrier delays, weather, holidays, service interruptions, or other circumstances outside our reasonable control may affect delivery times.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
When tracking information is available, it will be provided after your order has shipped.
Please allow time for the shipping carrier’s tracking system to update after a shipping label has been created.
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must generally be:
Unworn and unused
Unwashed
In its original condition
Free from stains, odors, pet hair, or other signs of use
Returned with original packaging or tags when applicable
We reserve the right to refuse a return when an item does not meet these conditions, subject to applicable law.
Please contact us before sending a return so that we can provide return instructions.
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, you are responsible for the cost of return shipping.
Original shipping charges are generally non-refundable.
If we sent you an incorrect item or the product arrived damaged or defective, Bad Access Club will provide an appropriate solution and, when a return is required, cover reasonable return shipping costs.
If you need a different size or another eligible product, please contact us.
Exchange availability depends on current inventory.
Customers are generally responsible for shipping costs associated with exchanges requested because of size selection or preference.
If the requested replacement is unavailable, we may offer a refund instead.
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include:
Your order number
A description of the problem
Photographs showing the item and the issue when applicable
After reviewing the issue, we may provide a replacement, exchange, refund, or another appropriate solution.
Products that are personalized, customized, printed, embroidered, or otherwise made specifically according to a customer’s instructions are generally final sale and cannot be returned or exchanged because of a change of mind, sizing choice, or customer-provided information.
This does not apply when the product is defective, damaged, or produced incorrectly due to an error on our part.
Customers are responsible for reviewing spelling, names, artwork, photographs, sizes, colors, and other customization details before approving a custom order.
Products specifically marked Final Sale, clearance items identified as non-returnable, gift cards, and certain customized products may not be eligible for return or exchange except when required by law or when the item is defective, damaged, or incorrect.
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Shipping charges are generally not refundable unless the return resulted from our error or otherwise required by applicable law.
If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, or building management when applicable.
You may also need to contact the shipping carrier.
If the package still cannot be located, contact us and we will assist you in reviewing the available shipping information and determining appropriate next steps.
Orders may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related reasons.
If an order is returned to us, we will contact you when possible.
Additional shipping charges may apply if the customer requests that an order be shipped again when the return resulted from incorrect shipping information provided by the customer.
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once processing or production has begun.
Custom or personalized products generally cannot be canceled after production has started.
For questions about shipping, returns, exchanges, damaged products, or refunds, please contact us through the Contact page at Bad Access Club.
Please include your order number whenever contacting us about an existing order.
Bad Access Club
Operated by Marek Art LLC
Illinois, USA
